Being able to deal with difficult conversations effectively is an essential business skill. At times in our careers we’ll have to deliver bad news, whether giving a negative performance evaluation, challenging a colleague or client, or presenting differing options or directions of a project to several people. This seminar focuses on how to positively approach each situation, avoid common pitfalls and manage emotionally charged situations.

Learn About -

•  Understanding what makes a conversation difficult

• New strategies for handling difficult conversations effectively

• How to avoid wasting emotional energy on feeling negative 

• about a person or situation.

• How to structure the opening of a difficult conversation 

• more effectively

•  Increasing confidence and capability to get the most from 

• difficult conversations.